Privacy Policy
Last Updated: May 11, 2026
1. Information We Collect
We collect the minimum information necessary to provide our Service:
- Email address: Used for authentication and service delivery.
- IP address: Used for security, fraud prevention, and account sharing detection.
- Device information: Browser type, screen resolution, and device fingerprint for security purposes.
- Payment information: Processed securely through Stripe. We do not store credit card numbers.
- Usage data: Login times, page views, and access patterns for security monitoring.
2. How We Use Your Information
- To authenticate your identity and provide access to the Service
- To process payments through our payment processor (Stripe)
- To detect and prevent account sharing and fraudulent activity
- To send transactional emails (access codes, payment confirmations)
- To improve our Service
3. Account Security Monitoring
To protect our Service and ensure fair use, we actively monitor:
- IP addresses used to access each account
- Device fingerprints (browser/device combinations)
- Geographic patterns of access
- Simultaneous session activity
This monitoring is essential to enforce our single-user account policy. Unusual access patterns may trigger security alerts or account restrictions.
4. Third-Party Services
We use the following third-party services:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Data Retention
- Account data is retained while your account is active.
- Payment records are retained for 7 years for legal/tax compliance.
- Access logs are retained for 90 days for security purposes.
- You may request deletion of your account by contacting support.
6. Data Security
We implement industry-standard security measures including encrypted connections (SSL/TLS), secure password hashing, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use essential cookies for:
- Session management (keeping you logged in)
- Device fingerprinting (security purposes)
- CSRF protection (security purposes)
We do not use advertising or tracking cookies.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Object to processing of your data
To exercise these rights, contact us at support@promaxpicks.com.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email.
11. Contact
For privacy-related inquiries: support@promaxpicks.com